07486 855307

Privacy Policy

(Last updated: 1st December 2025)

1. Introduction

BAIT Pest Control (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, submit an enquiry, or use our services.

We comply with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

If you have any questions, please contact us:

  • Email:
  • Phone: 07486 855307
  • Address: 26 Dryburgh Gardens, London, England, NW9 9TS

2. What Personal Data We Collect

We may collect the following information:

2.1 Information you provide directly

  • Name
  • Phone number
  • Email address
  • Address / service location
  • Description of pest problem
  • Photos you upload or send through social media, e.g. WhatsApp.

2.2 Information collected automatically

  • IP address
  • Device and browser information
  • Pages visited on our website
  • Cookies (see Cookie Policy if applicable)

2.3 Information from third parties

  • Google Business Profile
  • Directory listings (e.g., Yell, Checkatrade, Bark)
  • Social media (if you message us)

3. How We Use Your Data

We use your information for:

  • Responding to enquiries
  • Providing pest control services
  • Managing bookings and appointments
  • Issuing invoices and receipts
  • Improving our website and services
  • Maintaining safety and compliance records
  • Customer support and aftercare
  • Sending updates or confirmation messages

We do not sell or rent your data to any third party.

4. Legal Basis for Processing

We process your data under the following legal bases:

  • Contractual obligation: to provide pest control services you request
  • Legitimate interest: responding to enquiries, improving our service
  • Legal obligation: record-keeping, insurance, safety
  • Consent: where you opt into marketing communications

5. How Long We Keep Your Data

We keep your information for:

  • Customer records: up to 6 years (legal requirement)
  • Enquiry data: up to 12 months
  • Invoices and financial records: 6 years (HMRC rules)

We securely delete or anonymise data once no longer needed.

6. Sharing Your Data

We may share your data only with:

  • Payment providers
  • Insurance companies (if required)
  • HMRC or legal authorities (if required by law)

We never sell or trade your information.

7. Your Rights Under UK GDPR

You have the right to:

  • Request access to your data
  • Request corrections
  • Request deletion (“right to be forgotten”)
  • Object to processing
  • Request data portability
  • Withdraw consent at any time

Contact us at to make a request.

8. Data Security

We use appropriate technical and organisational measures to protect your data, including:

  • Secure encrypted email
  • Restricted access
  • Secure devices and passwords
  • GDPR-compliant software providers

9. Cookies

For more detailed information on the cookies we use, please see our separate Cookie Policy.

10. Changes to This Policy

We may update this policy occasionally. The latest version will always appear on this page.